This policy applies to Pinlight subscriptions and top-up packs purchased from DCS3 LLC at https://usepinlight.com.
Cancel any time
You can cancel at any time from Billing in your settings. Your plan stays active until the end of the period you paid for, and it will not renew after cancellation. Monthly subscription fees are not refunded for partial periods or unused subscription credits.
Once your paid period ends, your credit balance is kept but cannot be used until you subscribe again. If you have trouble canceling, email support and we will help.
Top-up packs
Top-up packs are non-refundable once any of their credits are used. An entirely unused top-up bought in error can be refunded if you request the refund within 7 days of purchase.
Duplicate charges and billing errors
Duplicate charges or billing errors are refunded in full. Contact us with the affected payment details so we can identify and correct the charge.
Free trial
The trial is free and includes 1,000 credits. A card is required, but it is not charged until you choose a paid plan. The trial does not automatically convert to a paid subscription.
Request a refund
Email support@usepinlight.com with your account email, the date and amount of the charge, and the reason for your request. Do not send full card numbers. We will reply within 2 business days. Approved refunds are returned to the original payment method; your payment provider determines when they appear.
This policy does not limit any refund rights that cannot be waived under applicable law.
Contact
Email support@usepinlight.com or write to DCS3 LLC, 1520 Belle View Blvd #3057, Alexandria, VA 22307. Our website is https://usepinlight.com.